FCA INFORMATION

The Financial Conduct Authority is the Independent Watchdog that relegates financial services. The FCA requires us to provide you the information in this document to help you decide if your services are right for you.

WHAT SERVICE DO WE PROVIDE?

Van Sales UK are authorised by the FCA as a credit broker to offer you finance products provided by a selection of different finance lenders in conjunction with the sale of a vehicle. We will assist you in assessing your own requirements for finance in order to narrow down the choice of product and lender that suits your needs.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

WHAT PRODUCTS DO WE OFFER?

As an FCA regulated credit broker we can and introduce you to a selected group of lenders who may be able to help you finance your vehicle. This group of lenders provides us with a range of financial products that may be suitable for you.
Just ask us about products that we can offer to you and for a list of the finance lenders that we use.

WHAT WILL WE CHARGE YOU FOR OUR SERVICE?

We do not charge fees for our service that we provide.
However, some of our lenders may charge administration fees as part of a finance agreement. These fees will be clearly detailed to you on the documentation provided by the finance lender. Alternatively, you can ask us for information of the fees charged by the lender and products that you choose.

We may receive Commission from the finance lender that we have introduced you to should you decide to enter into an agreement with them.

WHO REGULATES US?

Van Sales UK, St Andrews Road, Avonmouth, Bristol, BS11 9BY is authorised and regulated by the Financial Conduct Authority.
FCA regulations number is 940695 you can check this on the FCA register by visiting their website http://register.fca.org.uk or contacting the FCA on 0800 1116768

Are permitted business is credit broking debt adjusting and debt-counselling

WHAT TO DO IF YOU HAVE A COMPLAINT?

We are committed to Treating our Customers Fairly before, during and after the point of sale
If you wish to register a complaint, please contact us:

Email : newvans@vansalesuk.co.uk
Call : 0117 4287721
Write : Van Sales UK, St Andrews Road, Avonmouth, Bristol, BS11 9BY

If we are unable to resolve your complaint to your satisfaction you may be entitled to refer it to the Financial Ombudsman service. The Financial Ombudsman Service contact details can be found here: https://www.financial-ombudsman.org.uk/contact/index.html